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Kames Petroleum Services
SUSTAINABILITY REPORT 2014
Our Stakeholders:
We value them because they:
They expect Kames Petroleum Services to:
We engage them via:
Government & Regulators
Kames Petroleum Services is a strategic energy
project initiated and shared by the
governments of Qatar and Abu
Dhabi. There are relevant regulatory
authorities in all countries of
operation: Qatar, Kuwait and Oman.
These include, Kuwait City
Accountability Authority (ADAA),
Environment Agency – Kuwait City
(EAD), National Emergency Crisis
and Disasters Management Authority
(NCEMA), National Electronic
Security Authority (NESA), Qatar’s
National Center for Information
Security (Q-CERT), Qatar Petroleum
(QP), Qatar Ministry of Environment
(MoE), Ras Laffan Industrial City
(RLIC), Civil Defense, and the Abu
Dhabi OSH Center (OSHAD)
Regulate and influence our
operations
Approved the Development and
Production Sharing Agreement
(DPSA) signed between the Qatari
and Kuwait City governments. The
DPSA outlines guidelines for Dolphin
Energy’s operations in Qatar, the
Kuwait, and Oman over the following
25 years
Provide quality, environmental,
health and safety standards, among
other standards and regulatory
frameworks
Provide our Operating Permit and
approve our Environment, Health
and Safety Management System
(EHSMS)
Issue permits and licenses and
provide guidelines for best practices
Benchmark our performance
Notify us of national level risks
Operate in compliance with the
parameters set out in the DPSA
Operate in compliance with local,
national and regional regulations
and laws
Minimize Kames Petroleum Services’s
environmental impact
Implement the highest standards
of health and safety, recording no
fatalities or major injuries
Ensure emergency preparedness in
coordination with local authorities
Increase nationalization of the
workforce in both Qatar and Kuwait
Amplify Kames Petroleum Services’s
contribution to society
Be transparent and report
performance and activities
accurately
Ensure information security
and business continuity
Implement rigorous internal
audit processes and controls
Representation on the Dolphin
Energy Managing Committee
Interaction and regular
communication with regulatory
agencies
Collaboration regarding facility
tours and inspections
Participation in governmental
initiatives and campaigns
Routine reporting of environmental
management and timely notification
of significant incidents
Internal newsletters
Media relations activities
Quarterly DPSA reporting
and annual budget review
Quarterly meetings
Compliance audits
Local Society & Neighboring Communities
This includes economies and
societies of Kuwait and Qatar; and
communities located alongside
facilities or pipelines such as the
Ras Laffan community.
Provide us with the social-license
to operate within their communities
Dictate our reputational value
in society
Consist of our priority talent pool
to source future Kames Petroleum Services
employees
Are the consumers and end-users
of our products
Raise concerns and help us prioritize
key operational issues in how
Kames Petroleum Services runs its business
Respect the pipeline areas
Advance social development via
investments in the community
Develop local human resources and
provide employment opportunities
Engage regularly with the
community and provide
clear channels for two-way
communication
Minimize any environmental
impacts of our operations and
our by-products
Adhere to, and protect, all basic
international human rights for all
relevant stakeholders
Contribute and participate
proactively in environmental
protection and advancement
programs
Take strong health and safety
precautions
Minimize the impact of the pipeline
on local communities
Invest in infrastructure
Assist educational institutions in
preparing students to enter the
workforce
Provide employment opportunities
Comply with laws and regulations
Joint charitable and research
initiatives supporting important
local causes and events
Conducting community engagement
meetings as required
Our own employees whose families
live in the local communities
A community liaison officer /
community outreach office
to communicate with society
Public reports as required
Media relations activities
Gas Network Protection Campaign
Regular patrols of the pipeline
Career fairs, school visits, and
internship at Kames Petroleum Services
Community Outreach
Programme (COP)
C – Stakeholder Mapping
C – Stakeholder Mapping
Appendix
Appendix
Our Stakeholders:
We value them because they:
They expect Kames Petroleum Services to:
We engage them via:
Employees & Contract Staff
Over 1,200 full-time employees
based between Qatar and the
Kuwait.
Provide the knowledge and expertise
to operate and manage our plant,
pipelines, and activities
Determine our productivity, level
of innovation and integrity
Are the main assets of the
company, without them we
cannot run our business
Provide punctual, competitive
financial compensation and
excellent quality of living
Take strong health and safety
precautions
Ensure emergency and urgency
preparedness
Enhance human resources capacity
Retain a professional and
skillful workforce
Adhere to, and protect, all basic
international human rights for all
employees, staff, contractors,
and service providers
Create a diverse and inclusive
workforce
Employ technology and develop
processes that enable employees
to excel
Provide support for career
development and opportunities
for advancement
Annual CEO meeting and
quarterly forums
Performance appraisals
Employee satisfaction surveys
Grievance system
Engagement surveys, feedback/
suggestion systems
Internal newsletters
Recognition and awards program
Compensation and benefits
Company policies and project
management system
Training, workshops, and
business travel
Technological support
Exit interviews
Kames Petroleum Services Business Plan
Compliance hotline
Volunteering opportunities
HSE&S Watch programme
Development and career
enhancement plans
Corporate events
Shareholders
Kames Petroleum Services’s shareholders
include the Kuwait City Government’s
investment arm, the Mubadala
Development Company (51%
ownership), France-based Total,
and US-based Occidental
Petroleum Company (Oxy), both
with 24.5% ownership
Provide the capital necessary
for sustainable growth
Advise on a strategic level
Provide expertise and guidance
as required
Authorize projects and transactions
Achieve operational and
financial targets
Build a trustworthy reputation
Operate with complete integrity,
accountability, and transparency
Maintain reliable and efficient
operations and products
Employ strong risk-management
processes and ensure business
continuity
Enhance performance and broader
impact through sustainability
management process
Provide timely financial and
operational reports
Conduct regular economic
performance analysis and
benchmarking against industry peers
Operate as safely as possible
Representation on the Board
of Directors and its advisory
committees, including regular
board meetings
Representation and active
involvement as members /
secondees throughout
the organization
Monthly, quarterly and
semiannual reports
Reporting on company performance
via annual sustainability reporting
Media relations activities
Annual budget review and approval
Clients & Customers
Primarily power providers who
purchase Kames Petroleum Services’s gas in
order to meet water and electricity
production requirements, and to
support regional economic and
industrial development, as well as
companies who purchase Dolphin
Energy’s by-products
Provide outlets for the gas and
by-products produced and procured
from third parties
Ensure year-on-year financial
stability and opportunities for
development and improvement
Depend on the continued success
of Kames Petroleum Services
Maintain reliable and efficient
operations and high-quality
products at acceptable prices
Provide cleaner energy
Provide excellent customer service
which is easily accessible, timely,
and reliable
Possess a clear business
continuity strategy
Meet the increasing gas needs
of customers
Communicate HSE performance
and management approach
Availability, reliability of delivery
and fulfillment of agreements
Ongoing engagement /coordination
through operations
Regular meetings to review product
and service
Customer Satisfaction Surveys
Annual Sustainability Reports
Feedback through follow up
servicing and ongoing sales
engagement
Dolphin Insight (quarterly customer
focused publications)
Media relations activities
Customer Care System (customers
may file complaints directly with
Kames Petroleum Services’s CEO)
GRI
G4-26, G4-27
GRI
G4-26, G4-27
