8
Summary of 2009Performance and 2010Goals
2009Performance
MinimizingEnvironmental Impacts
•
Decreased flaring at onshore facilities from 19% of available gas for sale in 2007 to 1.1% in 2009
•
Reduced unplanned flaring from 4%of availablegas for sale inFebruary 2009 to less than 0.5% inAugust 2009
•
Contributed over $650,000 to theWorldWideFund for Nature (WWF) in support of research andmapping of corals over the three
year period from 2004 to 2007
CreatingEconomicOpportunity
•
Exceeded 2009 revenue target
•
Exceeded sales target for gas and sulphur
•
Permanent financing completed securing $4.1billion of debt. Conventional loan and Islamic loan of $3.45 billion settled
BeingEmployer of Choice
•
Achieved 40%Emiratizationand22%Qatarization
•
93% of total workforceunderwent aperformance appraisal and career review
EnsuringEfficient Operations
•
Met plant availability targets for 6 out of 7moduleswith regard to plannedoperational shortfalls, and all 7moduleswith regard to
unplanned operational shortfalls
CommunityEngagement andOptimizingSocial Impacts
•
Maintained active involvement inAbuDhabi SustainabilityGroup alongwith other important initiatives including support for Emirates
Foundation andQatar Foundation
EnsuringSafeOperations
•
Three years of operationswith zero fatalities
•
Exceeded targets for Total Recordable IncidenceRate (TRIR) and Lost Time Incident Rate (LTIR) for employees
Performance against all KeyPerformance Indicators (KPIs) and 2009 targets can be found on page 18.
2010Goals
MeetingCustomer Expectations
•
Initiate a structuredprocess tomeasure customer satisfaction, including creation of a customer satisfaction index
EnsuringEfficient Operations
•
Maintain an average overall availability of the facilities above 95%
MinimizingEnvironmental Impacts
•
Achieve less than 0.3% flaringof sweet gas production
•
Establish a LeakDetectionandRepair (LDAR) program to determine fugitive emissions, and continueminimization of other leaks
and spills
BeingEmployer of Choice
•
Work towards achieving 50%Nationalizationby 2012
•
Conduct performance appraisal and career review for 100% of employees
EnsuringSafeOperations
•
Conduct major emergency trainingprogram onquarterly basis
•
Conduct twomajor external and twominor internal emergency drills
Contractor andSupplier Relations andPractices
•
Take additional steps to ensure contractor compliancewithprocurement and contracts policies and procedures
GRIApplication Level and IPIECA/API
This report uses the leading international guidelines for sustainability reporting, namely theGlobal Reporting Initiative (GRI), and
the International Petroleum IndustryEnvironmentalConservationAssociation /AmericanPetroleum Institute (IPIECA/API) reporting
guidance. DolphinEnergy self-declares this report tomeetGRIApplicationLevelA. TheGRI Index canbe foundonpage86, and
the IPIECA/API index on page 88.
GRI checked this report against thecriteria for theGRIApplicationLevelA, andGRI hasqualified it asApplicationLevelA.
